This Privacy Policy explains how DVV Global Pvt. Ltd. (“Company”, “we”, “our”, “us”) collects, uses, processes, stores, shares, and protects your personal data when you access or use our website, mobile application, and related services (“Platform”).

This Policy complies with:

Digital Personal Data Protection Act, 2023 (DPDP Act)

Information Technology Act, 2000 (IT Act)

Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules)

By using our Platform, you agree to the practices described in this Privacy Policy.

2. Definitions

Personal Data: Any data about an identifiable individual.

Sensitive Personal Data: Financial information, payment information, passwords or authentication data, as defined under SPDI Rules.

Data Principal: The individual whose data is collected (User).

Data Fiduciary: The entity determining why and how personal data is processed (MrHomeDelivery).

Data Processor: A third party processing data on behalf of MrHomeDelivery.

3. Data We Collect

A. Personal Data

Name

Mobile number

Email address

Delivery addresses

Login credentials

Device information

Location data (for delivery and operational purposes)

B. Sensitive Personal Data

Payment method details (tokenized card data, UPI details)

Transaction history

Customer wallet or credit balance information (if applicable)

C. Automatically Collected Data

IP address

Device identifiers

Browser and app information

Usage logs

Cookies and tracking data

We do not collect biometric data unless specifically provided for identity verification (consent-based).

4. How We Collect Data

We collect data when you:

Register an account

Place an order

Make a payment

Interact with merchants or delivery partners

Use location services

Communicate with customer support

Provide consent to third-party integrations (Google/Apple login)

We also collect data automatically through cookies, analytics tools, and logs.

5. Purpose of Data Processing

We collect and use personal data for the following lawful purposes:

Service Delivery

Processing orders

Assigning delivery partners

Managing payments

Providing customer support

Operational Requirements

Fraud detection and prevention

Transaction verification

Maintaining user accounts

Enhancing user experience

Legal Compliance

FSSAI, GST, IT Act and DPDP Act compliance

Responding to regulatory or law enforcement requests

Business Improvement

Analytics and performance monitoring

Service optimization

We do not sell your personal data.

6. Lawful Basis for Processing

Under Indian law, your data is processed on the basis of:

Consent

Contractual necessity

Legal obligations

Legitimate business interests

Users may withdraw consent anytime by contacting: info@mrhomedelivery.com

7. Data Sharing and Disclosure

We share personal data only when necessary and lawful.

A. With Merchants

Customer name

Delivery address

Order details

Contact number (masked wherever possible)

B. With Delivery Partners

Customer name

Address and location

Order details

Contact number (masked)

C. With Payment Processors

Payment tokens

Transaction data

(No raw card details are stored by us.)

D. With Third-Party Service Providers

Cloud hosting providers

Analytics tools

Email/SMS communication partners

E. With Government or Legal Authorities

For compliance with:

Court orders

Legal investigations

Law enforcement requests

Regulatory compliance

We do not sell or rent personal information to third parties.

8. Data Retention

We retain data only for as long as required for the purpose collected or as mandated by law.

Account information: retained until account deletion

Order history: up to 7 years (GST compliance)

Payment logs: as per RBI regulations

Merchant/Rider verification documents: retained until account is active

Upon deletion request, we anonymize or securely erase the data unless legal retention is required.

9. Data Security

We employ industry-standard security measures to protect your information.

Technical Safeguards

AES-256 encryption

Secure TLS 1.3 data transmission

Multi-factor authentication

Firewalls and intrusion monitoring

Regular vulnerability testing

Organisational Safeguards

Employee access restrictions

Confidentiality agreements

Security compliance (ISO/IEC 27001 principles)

Regular audits and monitoring

In case of a data breach, we will notify affected users and authorities as per the DPDP Act.

10. Your Rights Under DPDP Act 2023

You have the following rights regarding your personal data:

Right to Access

Right to Correction

Right to Deletion (with legal limitations)

Right to Withdraw Consent

Right to Grievance Redressal

To exercise these rights, contact: info@mrhomedelivery.com

We will respond within 15 working days.

11. Cookies and Tracking

We use cookies and similar technologies to:

Maintain login sessions

Provide order functionality

Improve application performance

Track user behaviour for analytics

Users may disable cookies in browser/app settings, though some features may not work properly.

12. Children’s Privacy

Our services are not intended for users below 18 years of age.

We do not knowingly collect personal data from minors.

If such data is identified, we will delete it immediately.

13. International Data Transfers

Data may be stored or processed on secure servers located outside India (e.g., AWS, Google Cloud) under contractual safeguards ensuring compliance with the DPDP Act.

14. Policy Updates

We may update this Privacy Policy periodically.

Significant updates may be communicated via:

Website notices

App notifications

Email alerts

Continued use of the Platform constitutes acceptance of updated policy terms.

15. Grievance Officer (As Required by IT Act, 2000 and SPDI Rules 2011)

Grievance Officer

DVV Global Pvt. Ltd.

Email: info@mrhomedelivery.com

Location: Hyderabad, Telangana, India

Response Time: Within 15 working days

16. Contact Information

For privacy-related concerns or questions, contact:

Email: info@mrhomedelivery.com